The integration allows to:

– schedule meetings on Zoom directly from Daily Attendance page (Considering you are using Zoom for online class for one or multiple pre-scheduled lesson(s) in SLP)

– send invite to all registered students for the lesson(s) directly from SLP

– launch Zoom meeting directly from SLP for the respective lesson(s)

Please, see the short instructional video below to understand this simple process of integration and use.

We are now happy to introduce a new feature available now in the system – custom PAYNOW with exact amount of invoice amount auto-coded into the QR code for easier and more convenient way to pay for your customers.
This post is here to:
1. Explain what is PAYNOW the benefits of PAYNOW payment option.

2. Explain how to easily set up PAYNOW option in the system so you can fully utilise this feature today.

What is PAYNOW and benefits of PAYNOW

PAYNOW is not a new feature available on the market for collecting payments from your customers. StudentLogic has had a basic option for PAYNOW available for a while now. The main advantage added to this option now is the ability of auto generating QR code into your invoice for PAYNOW payment option for your customers loaded not just with your general banking information but also with the exact amount of the invoice that customers need to pay to further avoid human mistake and increase accuracy of this type of payment.

What is PayNow Corporate

(Source: The Association of Banks, Singapore)

PayNow is available to corporates, businesses, Singapore Government agencies, associations and societies – collectively “Entities” – through PayNow Corporate of participating banks.

PayNow Corporate enables Entities to pay and receive Singapore Dollar funds instantaneously by linking their Unique Entity Number (UEN) issued in Singapore to their Singapore bank account. They do not need to know the bank and account number of other entities when transferring funds.

To receive funds, entities need to register for the service online at their bank’s banking platform. They can also contact their bank for assistance.

With PayNow Corporate, retail customers of participating banks can now transfer funds to entities and vice versa.

PayNow Corporate is provided by the nine PayNow participating banks except for Bank of China, and Industrial and Commercial Bank of China Limited. They will be offering PayNow Corporate at a later phase.

Basically, what it means is that as a Singapore company, you can register for PAYNOW option with your bank and StudentLogic system is ready to auto populate QR code for your customers on your Invoices so they can pay you via PAYNOW (transfer the funds to your bank). 

To activate this option in the StudentLogic system, please watch the video below. Contact us, if you have any troubles setting it up at support@nextlogic.com.sg

MAIN BENEFIT:

Very easy way of payment for your customers without the need of paying with the credit card or paying high credit card processing fees.

IMPORTANT NOTE:

This is considered a bank transfer from your customer to your bank account so the auto offset of the invoice does not happen in StudentLogic. You need to manually offset the invoice in the system once you receive payment in your bank account (based on recorded POS no. that would be listed in your online bank statement).

Happy to help.

If you have any questions, please contact us at support@nextlogic.com.sg.

Thank you,

NextLogic Team

This blog is here to:
1. Summarize the importance of withdrawing students in the system real time.
2. Demonstrate how to withdraw students correctly.

LET’S GET STARTED

Why is it important to withdraw students in the system ?

Withdrawal of student in the system should generally happen when it’s either clear that student will not continue their classes into next term or next package because they explicitly informed you about it and want to take out their deposit (if there is a deposit) or when student went quiet and did not renew their classes last term or last few terms even if they did not inform you that they want to withdraw.

The main reasons for this to happen are:

• To know real up to date information about how many active students you have.
• Withdrawn students do not appear in Ending Packages Report, which makes it a lot easier to perform mass renewal correctly.
• To monitor reasons for withdrawal as valuable source of information about why students are not renewing their packages to be able to do something about it (if possible of course).

There is no reason to keep students on Active status if they did not renew their package as you can still choose to keep their membership number as it is (do not expire it). As soon as they purchase any new package (even few months later) they will automatically be Active again in the system.

The ideal way to manage the process of withdrawal in the system for scenario where student does not inform you about official withdrawal would be:
1. Mass renew (or individually renew all students ) to the new term (new package).
2. Receive payments and registrations before the term starts or at the beginning of the term as you normally do.
3. Generate Report “Students by Term” to check who has renewed and paid for the new term (new package) and identify the list of students who did not.

All students who do not have any POS number in the last term column or few last columns are most probably not renewing their packages. It’s best however to go into Student’s CRM and double check what is happening and whether student should be considered for withdrawal.

If there is no term however, all POS numbers would be accumulate in one column only (first one without any term) and you need to look at POS numbers to identify which students are not renewing.

4. Follow up via email/phone with those students who did not renew to find out the reasons why and record them in the system for future reference and analysis or potential immediate action.
5. Withdraw those students who are 100% not coming back to make sure next term renewal will be easier.

The optional way to identify students who might already need to be withdrawn in the system would be at the point of analysing Ending Packages Report before you perform mass renewal. Students who do not have complete packages bought or who have not attended/booked any lessons from their last package and other exceptional cases should raise a red flag and you might want to follow up with them and update their status to withdrawn if that is correct for their case.

How to correctly withdraw student from the system

Once you identify and confirm that student should be withdrawn from the system, go to student’s attendance page to perform withdrawal (change status of student to withdrawn).

Student can only be withdrawn via Withdrawal widget as shown above.
1. Click “Withdraw Student” to initiate withdrawal and the page summarising student’s situation will appear.

2. Make decisions about all sections listed on the withdrawal screen as shown above. They are very self-explanatory and with detailed descriptions to make sure it’s easy to navigate through them. If you still face any issue and cannot decide you can email us at support@nextlogic.com.sg and ask for advice how to correctly withdraw your student.
If there is no Deposit, do not worry, just keep the default option selected, it won’t influence the process in any way.
In the Active Packages section, just select option that you want system to perform with regards to remaining available classes for student. The screen will change a little bit with different options selected.
Expire Membership – if you do not tick this option, the membership will remain in the system, if you tick this option the membership number will be expired.
If you are not issuing cheque, you can leave the field empty.
Please, fill in Reason for Withdrawal, it’s a required field.
To submit click on “Withdraw Student” button at the bottom of the page.

3. You will be redirected to Withdrawal Confirmation page where all your choices from prevoius page are summarised so you can double check if everything is correct as once performed, it cannot be un-done (only re-enroll and sell new package).

You can either abandon the withdrawal here and start again or click “Withdraw Student” if everything seems correct and you want to complete the process of withdrawal.

4. Once completed, you will get a success message to inform you about successful withdrawal. If anything goes wrong, you will get an error message. Read the error message and do what it asks you to do or try the whole process again.

5. The status of student is now changed to “W” as withdrawn.

6. To view the list of all withdrawals with reasons listed go to CRM / Students Status Updates / Withdrawals.

This video talks about:
1. How to use Credit Unused Attendances functionality & Credit Note functionality.
2. What is the main difference between Credit Unused Attendances Functionality & Independent Credit Note.

The main learning point from the video below:

Credit Unused Attendances Functionality is also a Credit Note. It is recorded in the system as POS with negative amount a.k.a Credit Note. The main difference with independent Credit Note is the fact that when you use it the revenue would be correctly deducted from the sale of the specific course package as opposed to independent Credit Note which is not linked to a specific package sale. 

IMPORTANT:
1. Credit unused attendances can only be used on confirmed/paid POS sale under specific package.
2. Credit note must be confirmed before you can use it to offset outstanding amount or pay it out.

Please, watch the video attached below for details.

Please, feel free to submit desired topics for coming weeks at support@nextlogic.com.sg.

NextLogic Pte Ltd

Like us on Facebook 

Here is a short summary of what is available in Parent’s App version 1.8 for parents:

DASHBOARD – a brief summary overview of upcoming classes, outstanding invoices & latest teacher’s remarks (if applicable)

ATTENDANCE MODULE – summary of all recent packages, classes and their status, ability to request class re-schedule via app

 RESCHEDULE REQUEST – you can submit your request to reschedule the class no later than 48 hours before the class (subject to max. no of requests per active package)

OUTSTANDING INVOICES – you can view all your recent purchases, related invoices and receipts and pay online the outstanding amount if you like

TEACHER’S REMARKS – you can view all recent remarks, notes about lesson/homework added by teacher including any images uploaded by teacher

 PERSONAL INFORMATION – ability to update personal information

And here is the promised video for parents.

NextLogic Pte Ltd

Like us on Facebook